Mint Forum

I get this message: Email/password combo is incorrect.

I had the pass button e-mail me my password. It did. I had the correct password at the start. It didn’t work.

I just installed mint tonight. So after login problem, I hit the back button several times on my browser to get to the page to initially enter the account e-mail address and create a password. I could verify at that page that I had the correct e-mail address.

So as far as I can tell, I have all the correct information. But I cannot login in.

I also tried emptying the cache and deleting the cookies. No luck.

I cannot find anyway to reset the login information. I try a fresh instillation of mint into the site. That didn’t help either.

What else can I do?

Thanks, Tom

I don’t understand this instruction. What file am I looking for?

Also, I’m virtually certain that I have the correct e-mail address. But I’d like to look at the entry before ruling out ‘typo’ as my problem.

Thanks, Tom

You are not looking for a file. You are looking for an entry in the database using the web-based PhpMyAdmin (or a command line alternative if you’re comfortable with that).

I renamed the cfg column to cfg_old. Tried to login to http://example.com/mint again. I got an installation prompt (which I thought was getting somewhere). I entered my info and activation key. But the installation prompt kept cycling. I never got anywhere.

I renamed cfg_old back to cfg and I am back where I started. I won’t accept the e-mail string and the password string that is listed in the mint__config document.

Is it possibly something as simple as a character such as ’ that is in the password and shouldn’t be?

Thanks, Tom

I deleted cookies before my initial post last night. Tried that with emptying the cache and a fresh reboot, to boot.

Thanks, Tom

I’m writing this from a new computer. This challenge is like an itch. I’m jonesing for the pretty pictures that you show on the haveamint.com homepage. I now have tried to login to http:/example.com/mint/ using my iphone, 2 macs, 1 pc, safari and firefox. Please don’t make me use IE.

In any case, I cannot get in.

Either something happened in the installation, or there is a problem with the input to e-mail address or password. The e-mail address is in the form [email protected] and the password is in the form of xxxx’xxxx. I wonder if the apostrophe in the middle of the password could be a problem.

If both strings are valid, then the problem is under the hood somewhere.

I can read from a printout the e-mail address and password from the cfg column of the mint__config database. In fact, I’m willing to e-mail that if it will help.

How do I remove the apostrophe using PhpMyAdmin?

Thanks, Tom

Hi, I have used Mint for years without issue. Now I see I cannot access my Mint using the email and pw I have been using. Then when I ask for the pw to be sent to me I get a message that my email address is incorrect. I read the above but I cannot see where this mint__config is stored. I am using WP and not very proficient but I can access the site files and edit them but do not know where this Db is. The ones I have found are wp-config.php and db.php but neither of these have any email address of mine there..?